The Skills Required for a Receptionist

The skills required for a receptionist are crucial as they are often the point of contact, for your organization whether its through phone calls or face to face interactions in the lobby. Having a receptionist is of importance to any organization. As a consultancy firm we frequently receive inquiries from both clients and job seekers about the skills needed for various positions in the business sector. In this article we will outline the qualities and skills required for roles based on the ever evolving commercial landscape.

First and foremost lets focus on one role, within an organization. The receptionist. They are usually the individuals visitors encounter when they arrive at your premises. So lets delve into the aspects... It is crucial to bear in mind...

Professionalism and Confidentiality;

It is important to highlight the significance of professionalism and confidentiality. As a receptionist you often have access, to information about who enters and exits the organization. Some of this information may be confidential requiring discretion.

 Positivity;

The attitude of a receptionist is highly visible to everyone. Maintaining an attitude not reflects positively on the business but also conveys to current, potential and future customers that their needs and concerns are valued.

Now lets dive into what we refer to as "Super Skills!"

 Planning and Organization;

Receptionists are expected to excel at multitasking and maintaining skills. Attention to detail and effective planning abilities are crucial, in this role. While not a position most organizations expect receptionists to be willing and capable of assisting with various administrative tasks during busy periods.